Contact Us

📧 Email Support

For support, bug reports, feature requests, or business inquiries, contact us at:

contact@simplefiletools.com

We usually respond within 24 hours during business days.

📝 Send Us a Message

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🛠 What You Can Contact Us For

✓ Technical support & troubleshooting

✓ Bug reports & error messages

✓ Feature requests & suggestions

✓ Business & partnership inquiries

✓ Privacy concerns & data questions

✓ Advertising inquiries

✓ Website feedback & improvements

✓ Legal & compliance questions

⏱ Response Times & Support Hours

Standard Response: Within 24-48 hours on business days

Priority Issues: Security and privacy concerns are addressed within 12 hours

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC)

Note: Due to high volume, responses may take slightly longer during peak times. We read and respond to every message personally.

💡 Getting the Most from Our Support

We're here to help you resolve issues quickly and effectively. To get the fastest and most accurate response, consider these tips when reaching out:

When Reporting Technical Issues:

• Describe what happened: Explain the problem you encountered in specific detail. Instead of "it doesn't work," try "when I clicked download, nothing happened and I saw an error message."
• Include error messages: If you see any error messages or warnings, copy the exact text or take a screenshot. Error messages contain diagnostic information that helps us identify the root cause quickly.
• Specify your browser and device: Let us know which web browser you're using (Chrome, Firefox, Safari, Edge) and its version number. Also mention your device type (Windows PC, Mac, iPhone, Android phone/tablet) and operating system version.
• Describe your workflow: Walk us through the exact steps you took before encountering the issue. For example: "I uploaded a 5MB PDF, selected medium compression quality, clicked compress, and the page froze."
• File details (if relevant): Mention the file type, approximate size, and any special characteristics (password-protected, contains forms, scanned document vs. native PDF, etc.). You never need to send us the actual file—just describe its properties.
• What you expected vs. what happened: Clarify what you thought would happen versus what actually occurred. This helps us understand whether it's a bug, a misunderstanding, or a missing feature.

For Feature Requests:

• Explain your use case: Rather than just requesting a feature, explain the problem you're trying to solve. For instance, "I need to merge 50+ PDFs weekly and clicking each file individually is time-consuming" tells us more than "add batch upload."
• Describe your workflow: Help us understand how this feature would fit into your typical workflow and how frequently you'd use it.
• Mention alternatives you've tried: If you've worked around the limitation using other tools or manual steps, let us know. This context helps us design better solutions.
• Priority and impact: Is this a nice-to-have or something that's preventing you from using our tools effectively? Understanding impact helps us prioritize development.

For Privacy and Data Questions:

• Review our Privacy Policy: Many common questions about data handling are answered in detail in our Privacy Policy. Check there first for immediate answers.
• Be specific about your concerns: Instead of general privacy questions, ask about specific scenarios: "Does the OCR tool send images to your servers?" or "Where are files stored during processing?"
• Compliance requirements: If you're asking about GDPR, HIPAA, or other regulatory compliance, mention which specific requirements you need to verify. This helps us provide documentation that addresses your compliance checklist.
• Enterprise or organizational needs: If you're evaluating our tools for company-wide use, let us know your specific security requirements so we can provide relevant technical documentation.

❓ Frequently Asked Questions

Before contacting us, you might find quick answers to common questions here:

General Questions

Q: Is SimpleFileTools really free?
A: Yes, all our tools are completely free to use with no hidden charges, file limits, or premium tiers. We're supported by ethical advertising.

Q: Do I need to create an account to use your tools?
A: No. All tools work without any registration, login, or account creation. Just visit the tool page and start using it immediately.

Q: Are my files safe? Where are they stored?
A: Most tools process files directly in your browser—your files never leave your device. For tools requiring server processing, files are automatically deleted within 10 seconds after processing. See our Privacy Policy for complete details.

Technical Questions

Q: Which browsers are supported?
A: All modern browsers work: Chrome, Firefox, Safari, Edge, Opera, and Brave on desktop or mobile. We recommend keeping your browser updated for best performance and security.

Q: Can I use these tools offline?
A: Tools that run entirely in your browser can work offline after the initial page load. However, you need an internet connection to first load the page and download the JavaScript code.

Q: What's the maximum file size I can process?
A: There's no artificial limit. File size is only limited by your device's available memory (RAM). Most modern devices handle files over 100MB easily. Very large files (500MB+) may work but could slow down older devices.

Q: Why is processing slow on my device?
A: Processing speed depends on your device's processor and available memory. Larger files naturally take longer. Close unnecessary browser tabs to free up memory, and ensure your device isn't running other resource-intensive applications.

Privacy and Security

Q: Can I trust you with sensitive documents?
A: Yes. For browser-based tools, files never leave your device—processing happens entirely locally. For server-based tools, files are encrypted during transmission, processed, and automatically deleted within 10 seconds. We never view, read, analyze, or store file content.

Q: Do you sell or share my data with third parties?
A: No. We don't sell or share your personal data or file content with anyone. We use Google Analytics for anonymous usage statistics and Google AdSense for advertising, but your uploaded files and personal information are never shared.

Q: Are you GDPR/CCPA compliant?
A: Yes. We comply with GDPR, CCPA, and other major privacy regulations. You can request data deletion, access your data, or opt out of analytics. Contact us for specific compliance questions or to exercise your privacy rights.

Feature Availability

Q: Can you add [specific feature] to [specific tool]?
A: We love feature suggestions! Contact us with your use case, and we'll consider it for future development. Popular requests with clear use cases are prioritized.

Q: Can I use SimpleFileTools for commercial purposes?
A: Absolutely. All our tools are free for both personal and commercial use. Use them for your business, client projects, or any professional purpose—no licensing fees or commercial restrictions.

Q: Do you offer an API or bulk processing?
A: Currently, our tools are web-based for individual file processing. If you need API access or bulk processing capabilities for business use, contact us to discuss your specific requirements and potential solutions.

📚 Alternative Support Resources

Before reaching out, you might find immediate answers through these resources:

Self-Service Options:

• Blog & Tutorials: Comprehensive guides on using our tools effectively, troubleshooting common issues, optimizing file conversions, and best practices for different document types. Our blog includes step-by-step tutorials with screenshots and real examples.
• Privacy Policy: Detailed information about how we handle your data, what information we collect, how files are processed, and your privacy rights under GDPR and CCPA.
• Terms of Service: Complete information about acceptable use, limitations of liability, intellectual property rights, and the legal terms governing your use of our services.
• Tool-specific help: Many individual tool pages include usage instructions, tips, and troubleshooting guidance specific to that tool's functionality.

These resources are available 24/7 and often provide immediate answers to common questions, saving you the wait time for an email response.

🔒 Privacy and Data Handling in Support Requests

We take your privacy seriously, even in support communications:

What We Need (and Don't Need) From You:

• Never send us your actual files: You never need to attach or send the files you're trying to process. Just describe the file type, size, and any relevant characteristics. Sending actual files creates unnecessary privacy and security risks.
• No passwords or sensitive credentials: Never include passwords, API keys, authentication tokens, or other sensitive credentials in support messages. If the issue involves password-protected files, just mention that fact—don't share the actual password.
• Redact personal information: When copying error messages or screenshots, review them first to ensure they don't contain personal information, email addresses, phone numbers, or other private data.
• Anonymous browsing: You can contact us from any email address, including throwaway addresses if you prefer anonymity. We don't require your real name or personal details to provide support.
• Minimal data collection: We only collect the information you explicitly provide in your message. We don't track additional data about support inquiries beyond what's necessary to respond to your question.

How We Handle Support Requests:

• Support emails are stored in our email system and accessed only by our support team
• We don't share support conversations with third parties except as required by law
• We may keep support emails for historical reference and to improve our tools, but we don't use them for marketing without your explicit consent
• You can request deletion of your support conversation history at any time by contacting us
• We use industry-standard email encryption (TLS) for all email communications

⚡ Tips for Faster Response Times

While we respond to all inquiries, these practices help us address your question more quickly:

• One issue per message: If you have multiple unrelated questions, send separate emails. This allows us to route each question to the right person and close resolved issues without waiting for multiple answers.
• Clear subject lines: Use descriptive subjects like "PDF Compressor - Error during download" instead of generic "Help" or "Question." This helps us prioritize and categorize requests.
• Include relevant links: If your question relates to a specific tool, include the direct URL. If you're referring to a blog article or documentation page, link to it.
• Check spam folders: If you don't hear back within 48 hours, check your spam/junk folder. Our responses might have been filtered incorrectly.
• Use your contact form submission confirmation: When you submit the contact form above, you'll receive a confirmation message. This confirms we received your inquiry and provides an estimated response timeframe.
• Follow up appropriately: If you haven't received a response within the stated timeframe, a polite follow-up is welcome. Include your original message so we have context.

🤝 Business Partnerships and Custom Solutions

Are you interested in partnering with SimpleFileTools, integrating our tools into your platform, or need custom file processing solutions for your business?

We're open to discussing:

• White-label integration of our tools into your application or website
• Custom development for specialized file processing needs
• API access for automated or bulk file processing
• Advertising and sponsorship opportunities
• Content collaboration and guest posting on our blog
• Educational partnerships for schools, universities, or training programs

Contact us at contact@simplefiletools.com with "Business Partnership" in the subject line, and include details about your organization and what you're looking to accomplish. We'll schedule a call to discuss how we can work together.

📞 What Happens After You Contact Us

Here's what you can expect after submitting your inquiry:

1. Confirmation (Immediate): You'll receive an automated confirmation that we received your message. This confirms your email went through and provides a rough estimated response time based on current volume.
2. Initial Review (Within 24 hours): Our support team reviews your inquiry, categorizes it (technical issue, feature request, business inquiry, etc.), and routes it to the appropriate person.
3. First Response (24-48 hours for most inquiries): You'll get an initial response addressing your question. For technical issues, this might include troubleshooting steps or requests for additional information. For feature requests, we'll acknowledge receipt and provide a tentative timeline for consideration.
4. Resolution or Follow-up (Variable timing): Simple questions might be fully resolved in the first response. Complex technical issues might require back-and-forth dialogue to diagnose and fix. We'll keep you updated throughout the process.
5. Closure: Once your issue is resolved or question is answered, we'll ask for confirmation that the solution worked. You can always follow up if the problem persists or if you have related questions.

Priority Issues: Security vulnerabilities, data privacy concerns, or issues affecting many users receive expedited handling and are typically addressed within 12 hours, including evenings and weekends if necessary.